How can we help ?
Before you start, you should known
Custombbs 365 Days Return Policy
About our Size Chart ,Price & Customized
About our Shipment
About our Cash coupon
How to place an order on our site?
Problem with your orders
Credit card payment was failed
Track your package
Change your orders
Out of stock
Manage or cancel orders
Didn't receive an item
Return an item
Problems with your order
Leave a feedback
Managing your account
Registration
Forgot password
Account security
Q1: Free Shipping?
A1: it is free shipping world-wide via AIRMAIL (HK Post), and America, most country of West Europe & Oceania are free shipping via EMS.
Q2: When can I expect my order?
A2:
Handling time: 2-7 working days, Order over 15 items with customized might takes a little longer
Transit time: You may expect to receive your jersey within 5 -15 business days, it depend on which shipment methods you use.
Q3: Which payment options we provided?
A3:
1. Credit Cards accepted: a. Visa b. MasterCard c. JCB
2. Western Union. For more details, Please contact us!
3. Moneygram. For more details, Please contact us!
4. Bank Transfer. For more details, Please contact us!
Q4: Need Faster shipment?
A4: We can provide DHL or Fedex for faster shipment, but there will be additional charge for 40 USD. If you have chosen the urgent delivery service, normally you can get the package within 3-7 business days.
Q5: How can I know my payment is received or not?
A5: We will send you a confirmation once your payment is received.
Q6: How can I use my cash coupon balance in my new order?
A6: There is an option for you to enter the cash coupon balance when you place an new order.
Q7:Why my credit card payment was failed ?
A7:
First , Please made sure you use a Master or Visa Credit Card.
Second, Please made sure you enter the right credit card information,
Third, Please made sure your shipping address and billing address be the same, and try to paid us again.
If above 3 step are right, Please try several times, cause sometimes it need to try several times, then it work, or you can pay with the Credit Card Channel 2 , sometime it won't work on Channel 1 but work on Channel 2 .
Q8: Why I pay more for my orders?
A8: First, we only accept US dollars.. As we known, your bank might charge you international exchange rate, so please made sure your account have more money of your order amount .
Q9: Can I change my order after I have submitted?
A9: Before your order shipped, You can change your order details, but the handling time of your order might takes longer . to ensure smooth delivery, please confirm your order details and contact details before your submit an order.
Q10: How is order status different from tracking information?
A10: Order status is provided by gogoshop.com and represents what is happening with your order between the time you submit it and the time we ship it out. Tracking Information is provided by a carrier (EMS, DHL and FedEx) which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination.
Q11: How Do I Track My Order?
A11: You can log in your account and check your order details. Beside when we confirm your order, ship out your order, we will email you, so please make sure you enter a right email address and whitelist our email.
Q12: Didn't receive an item
A12: Don’t worry! We get the delivery guarantee for you. Though If you believe your parcel is lost or seized by the customs during delivery, custombbs.com will ship a replacement to you for free! Please contact us for arrangement.
Q13: Problem With the jersey I got
A13: If you are not 100% satisfied with your purchase, Please email us(service@custombbs.com) you may return your item to us in 365 days from the receipt of the parcel to get a full refund. More details, click here.
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